What is CodeRED and why is it important to me?
CodeRED is a new emergency notification service by which city officials can notify West Seneca residents and businesses by telephone, cellular phone, text message, or electronic mail about time-sensitive emergency situations or important community alerts. The system is capable of sending messages only to specific neighborhoods or the entire town. Only authorized officials are allowed access to the system.
For what kinds of situations will CodeRED be used?
Any message regarding the safety or welfare of our community would be disseminated using the CodeRED system.
Does the CodeRED system replace other systems that have been used to provide time-sensitive information to residents?
This system is an enhancement to existing means of communication and is supplemental to, not a replacement for, any systems we have used in the past.
What should I do if I receive a CodeRED message?
Listen carefully to the entire message. It will be brief and at the end of the message, you will have the option to repeat the message by pressing any key. Follow the instructions given. Do not hang up until you have heard the entire message or you might miss vital information. Do not call 911 for further information unless directed to do so or if you need immediate aid from the Police or Fire department.
Will CodeRED leave a message on a machine?
Yes, CodeRED will leave a message on a machine or on voice mail. Part of the CodeRED solution is the patented ability to recognize answering devices and leave the message completely in one pass.
What happens if the line is busy?\If the line is busy, CodeRED will try two more times to connect.